Terms & Conditions – Alee Disability Plan Confidence Package

 

These Terms & Conditions apply to the Plan Confidence Packages provided by Alee Disability Support Services Pty Ltd (“we”, “us”, “our”). By booking a Confidence Call, you (“the client”) agree to the following:

 

1. Purpose of the Package
  • – The Plan Confidence Package provides guidance and support with NDIS plan reassessments and changes of situation.

     

  • – Services may include coordination of therapy reports, preparation of an Executive Summary, attendance at NDIS meetings, and implementation support.

     

  • – This service is designed to reduce stress and provide clarity, but it does not replace legal, financial, or medical advice.

     

2. Independence from the NDIS
  • – We are not staff, employees, or representatives of the NDIA.

     

  • – All information and support provided is independent of the NDIA and should not be interpreted as official NDIA advice.

     

  • – Clients acknowledge that the NDIA makes all final decisions regarding plans, funding, and approvals.

     

3. Payment & Refunds
  • – Full payment is required at the time of booking unless otherwise agreed in writing.

     

  • – All payments are non-refundable.

     

4. Cancellations & Rescheduling
  • – Clients may reschedule meetings or package sessions up to 48 hours in advance at no cost.

     

  • – Cancellations or reschedules made with less than 48 hours’ notice may result in forfeiture of the session.

     

  • – If we need to reschedule due to unforeseen circumstances, we will provide as much notice as possible and arrange an alternative time.

     

  • – Clients may reschedule up to three sessions. After this limit is reached, the service will be forfeited and no refund will be provided.

     

5. Client Responsibilities
  • – Clients are responsible for providing accurate information about their NDIS plan, supports, and goals.

     

  • – Clients agree to supply any required documents (e.g., therapy reports) within agreed timeframes to allow adequate preparation.

    – Delays in providing required information may affect the quality and timeliness of the service.

    6. Use of Artificial Intelligence (AI)

  • – Clients acknowledge and give permission for the use of AI tools to support the preparation and delivery of materials, such as Executive Summaries.

     

  • – While AI is used responsibly, we do not guarantee accuracy and clients remain responsible for reviewing all documents before submission.

     

7. No Guarantees & Limitation of Liability
  • – We do not guarantee:
    •           1. That a plan reassessment will be approved
    •           2. That additional funding will be granted
    •           3. That all requests made to the NDIS will be successful

       

  • – We are not responsible or liable for any decisions made by the NDIA or outcomes arising from advice provided under this package.
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  • – All final decisions and actions remain the responsibility of the client.

     

8. Confidentiality
  • – All information shared during the package will be treated as confidential and in line with our Privacy Policy.

     

  • – We may retain brief notes for record-keeping and quality assurance purposes.
 

9. Changes to Terms & Conditions
  • – We reserve the right to update these Terms & Conditions at any time. The version in effect at the time of booking will apply.
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Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
 Alee Disability Support Services
hello@aleedisabilty.com | 0447733000