Confused About NDIS Replacement Supports? You're not alone
Replacement supports were meant to make life easier for families. Instead, it’s become another layer of confusion, frustration, and “he said, she said” from the NDIS.
That’s why we created this free video—to cut through the noise and show you exactly how it works, in plain English.
Pop your details and we’ll send it straight to your inbox.
The NDIS recently introduced replacement supports, and for many families it feels like yet another layer of confusion. We’ve heard over and over:
- ❌ “I was told everything could be a replacement support—but then it was denied.”
- ❌“Why can’t I get another iPad funded if my child still needs it?”
- ❌“What does the NDIS actually want us to do with this new process?”
The truth is, replacement supports are not extra funding, they’re about swapping out what you already have. But unless you know the rules, the evidence required, and how to frame your request, it’s easy to hit a dead end.
That’s why I teamed up with Kindship to create a training video, where we break down:
What replacement supports actually are (in plain English)
The key rules you must follow (equal or lower cost, disability-related)
Why “once funded doesn’t mean always funded” (e.g., iPads, smart watches, Kmart hacks)
The documentation and evidence you need for success
Practical workarounds when replacement supports don’t apply
This is the no-fluff, real-world explanation families and providers have been asking for.
Why learn from us?
I’m Hayley Thiele, Director of Alee Disability Support Services, and a mum who’s personally navigated the NDIS for my daughter. Alongside the incredible team at Kindship, we’ve helped thousands of families cut through NDIS confusion and secure the supports they need.
We know how overwhelming the system can be—and we also know the strategies that actually work.
👉 Enter your email and we’ll send you the video straight to your inbox.
Because families deserve clarity, not confusion.